FAQ

Welcome to the FAQ page for Kartory.shop! We've answered the most common questions about shopping for clothing on our website, kartory.shop. If you need further assistance, contact us at kartory161@gmail.com or +91 8791822017.

About Kartory.shop

What is Kartory.shop?

Kartory.shop is an online clothing store targeting customers in the United States. As a dropshipping business, we partner with trusted suppliers to offer a wide range of apparel, including shirts, dresses, jackets, and accessories, without holding inventory ourselves.

How does dropshipping work at Kartory.shop?

When you place an order on kartory.shop, we send the order details to our suppliers, who manufacture and ship the items directly to you. This allows us to offer diverse styles but may result in longer shipping times compared to traditional retail.

Is it safe to shop on Kartory.shop?

Yes, we prioritize your security with SSL encryption for all transactions and compliance with U.A.E privacy laws.

Ordering and Payment

How do I place an order on Kartory.shop?

Visit kartory.shop, browse our clothing collection, select your desired items, choose sizes and colors, add to cart, and proceed to checkout. Enter your shipping and payment details to complete the order. You can check out as a guest or create an account.

What payment methods are accepted?

We accept major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, Razor Pay, and other secure payment methods through trusted gateways like Stripe. We do not store full payment information.

Can I modify or cancel my order?

You can cancel within 24 hours if the order hasn’t been processed by our suppliers. Email kartory161@gmail.com with your order number as soon as possible. After shipment, refer to our Cancellation and Refund Policy for return options.

Are there discounts or promo codes?

Yes, we offer seasonal sales and promo codes. Subscribe to our newsletter or check kartory.shop for current deals and promotions.

Shipping and Delivery

Where does Kartory.shop ship?

We ship to all U.A.E addresses. Our suppliers may be located internationally, but we ensure reliable delivery to U.A.E customers.

How long does shipping take?

Delivery typically takes 7-21 business days, depending on the supplier’s location and shipping method. An estimated delivery time is provided at checkout, and a tracking number (if available) will be emailed once shipped.

How much is shipping?

Shipping costs are calculated at checkout based on your location, order weight, and selected method. Free shipping may be available for orders over a certain amount—check kartory.shop for details.

Can I track my order?

If tracking is available, we’ll send a tracking number via email once your order ships. Use it on the carrier’s website (e.g., USPS, FedEx). Some suppliers may not provide tracking for certain orders.

What if my order doesn’t arrive?

If your order doesn’t arrive within the estimated timeframe, email us at kartory161@gmail.com with your order number. We’ll investigate with the supplier and offer a refund or replacement per our Cancellation and Refund Policy.

Returns and Refunds

What is your return policy?

We accept returns for damaged, defective, or incorrect items within 7 days of delivery. Items must be unused, in original packaging, with tags attached. Change-of-mind returns may incur a restocking fee. See our Cancellation and Refund Policy for full details.

How do I return an item?

Contact us at kartory161@gmail.com or +91 8791822017 within 7 days of delivery, including your order number and reason for return. We’ll provide a return address (typically our supplier’s warehouse) and instructions. Do not return items without authorization.

How long does it take to get a refund?

Refunds are processed within 5-7 business days after the supplier receives and inspects the returned item. Refunds are issued to your original payment method and may take additional time to appear in your account.

Are any items non-returnable?

Custom-made, personalized, or final sale items, as well as used hygiene-related items (e.g., underwear, swimwear), are non-returnable unless defective or incorrect.

Products and Sizing

How do I choose the correct size?

Our products use standard U.A.E sizing. Check the size chart on each product page at kartory.shop. If you’re between sizes, consider sizing up or contact us for guidance.

Are your clothing items high quality?

We partner with reputable suppliers to ensure quality materials and craftsmanship. Product descriptions and customer reviews on kartory.shop provide additional details.

What if I receive an incorrect or defective item?

Contact us within 7 days at kartory161@gmail.com with photos and your order number. We’ll arrange a return and offer a refund or replacement.

Privacy and Account

How do you handle my personal information?

We collect only necessary data for order fulfillment and marketing (with your consent). We do not sell your information. See our Privacy Policy for more information.

How can I exercise my privacy rights (e.g., CCPA)?

California residents can request access, deletion, or opt-out of data sharing by emailing kartory161@gmail.com with “CCPA Request” in the subject linejmine. We’ll respond within 45 days.

How do I unsubscribe from marketing emails?

Click the “unsubscribe” link in any marketing email or email us at kartory161@gmail.com to opt out.

Customer Support

How can I contact Kartory.shop?

• Email: kartory161@gmail.com

• Phone: +91 8791822017

• Mailing Address: House No. 301, Satti Street Imli Road, Roorkee, Haridwar, Uttarakhand, 247667, India

What are your customer support hours?

Email support is available 24/7. Phone support is available from 9 AM to 6 PM IST (evening/night in U.A.E time zones).

For additional questions, visit kartory.shop or reach out to us!